Boston Moving Services FAQs | Horizon Boston Movers | Movers Boston

Our team is trained to handle fragile and valuable items with utmost care. We use high-quality packing materials and specialized packing techniques to ensure the safety of your belongings.

Yes, we offer comprehensive packing services. Our skilled packers will ensure all items are properly packed and secured for transport.

Generally, hazardous materials like flammable liquids, explosives, and chemicals cannot be transported. We can provide a comprehensive list of restricted items.

We recommend that you transport pets and plants yourself due to their sensitive nature. Plants may also be restricted for interstate moves.

Yes, we provide secure, climate-controlled storage solutions for both short- and long-term needs.

We charge hourly for labor and travel time, with a 3 h minimum. The cost depends on several factors including the distance of the move, the weight/volume of items, and any additional services requested, such as packing or storage.

We offer basic coverage as part of the service, and customers can opt for additional insurance to cover higher-value items.

It’s best to book at least 4-6 weeks in advance, especially during peak moving seasons (spring and summer).

Start by decluttering and organizing your belongings. We can provide a checklist to help you stay on track, and our team is available for packing if needed.

Yes, our team is experienced in handling pianos and other specialty items, using the necessary equipment to ensure safe transport.

Yes, while advance notice is preferred, we understand that emergencies happen. Contact us, and we'll try to accommodate your needs.

If your new residence isn't ready, we offer short- and long-term storage options where your belongings will be kept safe until you are ready to receive them.

Contact our office as soon as possible to update your moving date or other details. We’ll make every effort to accommodate changes based on availability.

Yes, we provide moving supplies like boxes, packing paper, and packing tape. We can deliver them to you in advance if you prefer to pack yourself.

While we take every precaution to prevent damage, accidents can happen. Please notify us immediately, and we'll guide you through the claims process.

Our crew uses protective coverings like moving blankets and floor runners to minimize the risk of damage to your property.

Local moves can usually be completed within one day, but this depends on the size of the move and distance traveled.

While it's best if you're available for questions or last-minute instructions, you can designate a trusted representative if you're unavailable.

Tipping is not mandatory but appreciated for exceptional service. The amount is at your discretion and can be given directly to the team.

Yes, you can pack your own belongings, but please be sure they're securely packed and labeled. We'll provide guidance on best packing practices if needed.

Yes, it's best to empty drawers and cabinets to prevent damage and reduce the overall weight. Loose items can shift during transit.

Our team will disassemble and reassemble bulky items as needed, using the appropriate equipment to ensure safe transport.

We'll still proceed with your move, using weather-appropriate precautions like waterproof coverings and floor protection.

We recommend original packaging or high-quality moving boxes. Our team can provide rental TV box as example.

For multi-day moves, we coordinate with you to ensure all logistics are properly handled, providing secure storage if necessary.