Moving FAQ
Absolutely, moving doesn't have to be a pain. With the right planning and support, it can be a smooth and even exciting experience. These answers will help reduce the stress and make the moving process much more manageable.
How do you handle fragile or valuable items?
Our team is trained to handle fragile and valuable items with utmost care. We use high-quality packing materials and specialized packing techniques to ensure the safety of your belongings.
Do you provide packing services?
Yes, we offer comprehensive packing services. Our skilled packers will ensure all items are properly packed and secured for transport.
What items are prohibited from being moved?
Generally, hazardous materials like flammable liquids, explosives, and chemicals cannot be transported. We can provide a comprehensive list of restricted items.
Can you move my pets or plants?
We recommend that you transport pets and plants yourself due to their sensitive nature. Plants may also be restricted for interstate moves.
Do you offer storage facilities?
Yes, we provide secure, climate-controlled storage solutions for both short- and long-term needs.
How is the cost of the move calculated?
We charge hourly for labor and travel time, with a 3 h minimum. The cost depends on several factors including the distance of the move, the weight/volume of items, and any additional services requested, such as packing or storage.
What insurance options do you offer?
We offer basic coverage as part of the service, and customers can opt for additional insurance to cover higher-value items.
How far in advance should I schedule my move?
It’s best to book at least 4-6 weeks in advance, especially during peak moving seasons (spring and summer).
How can I prepare for my move?
Start by decluttering and organizing your belongings. We can provide a checklist to help you stay on track, and our team is available for packing if needed.
Can you move my piano or other specialty items?
Yes, our team is experienced in handling pianos and other specialty items, using the necessary equipment to ensure safe transport.
Do you handle last-minute moves?
Yes, while advance notice is preferred, we understand that emergencies happen. Contact us, and we'll try to accommodate your needs.
What if my new residence isn’t ready yet?
If your new residence isn't ready, we offer short- and long-term storage options where your belongings will be kept safe until you are ready to receive them.
How do I change my moving date or other details?
Contact our office as soon as possible to update your moving date or other details. We’ll make every effort to accommodate changes based on availability.
Do you provide moving supplies?
Yes, we provide moving supplies like boxes, packing paper, and packing tape. We can deliver them to you in advance if you prefer to pack yourself.
What if some of my belongings get damaged during the move?
While we take every precaution to prevent damage, accidents can happen. Please notify us immediately, and we'll guide you through the claims process.
How do you protect floors and walls during a move?
Our crew uses protective coverings like moving blankets and floor runners to minimize the risk of damage to your property.
How long does a typical local move take?
Local moves can usually be completed within one day, but this depends on the size of the move and distance traveled.
Do I need to be present during the move?
While it's best if you're available for questions or last-minute instructions, you can designate a trusted representative if you're unavailable.
Is tipping the movers expected?
Tipping is not mandatory but appreciated for exceptional service. The amount is at your discretion and can be given directly to the team.
Can I pack my belongings myself?
Yes, you can pack your own belongings, but please be sure they're securely packed and labeled. We'll provide guidance on best packing practices if needed.
Do I need to empty my drawers and cabinets before moving?
Yes, it's best to empty drawers and cabinets to prevent damage and reduce the overall weight. Loose items can shift during transit.
How do you handle bulky or oversized furniture?
Our team will disassemble and reassemble bulky items as needed, using the appropriate equipment to ensure safe transport.
What happens if the weather is bad on my moving day?
We'll still proceed with your move, using weather-appropriate precautions like waterproof coverings and floor protection.
How do I ensure my electronics are safely moved?
We recommend original packaging or high-quality moving boxes. Our team can provide rental TV box as example.
What if my move spans multiple days?
For multi-day moves, we coordinate with you to ensure all logistics are properly handled, providing secure storage if necessary.
Do you offer any discounts or promotions?
We occasionally offer discounts for specific groups, such as seniors or students, as well as seasonal promotions. Contact us to learn more.
